SPEAKING EXPERIENCE INTO CARE

HOW WOMEN ARE CHALLENGING STIGMA TO REDESIGN HEALTH & WELLNESS SOLUTIONS

Let women live. In 2024, these three words are a common exhale. Expressed with equal parts adamance and exasperation, it’s an idea that not only resonates with more than half the world’s population but is reflected in both progress and setbacks across nearly every industry and field. But within the systems at play, can they? Even as women’s health gains recognition, stigma continues to threaten underserved needs. For women, defined here as anyone aligned with the female physical experience, healthcare remains a prevailing barrier.

Sexual wellness is on an upward trajectory and femtech is the buzzword of the moment. Yet for women looking to treat everyday needs, available solutions largely fall short of meeting the conditions they’re designed for. Take the 10 years it typically takes for a proper endometriosis diagnosis, no matter that 190 million women and girls worldwide suffer from this cause of chronic pain (Fast Company). Women are more likely to be at a disadvantage when seeking medical interventions due to lack of access, lower effectiveness, or both (McKinsey). It’s a disparity that extends from women’s health conditions to even such common ailments as asthma and cardiovascular disease.

But the imbalance doesn’t end with medical care. Visit a pharmacy or retailer and, in most cases, the wellness aisle can still be found prioritizing the latest immediate fix over dedicated options for health needs specific to women. Think dieting, energy pills, and endless cycles of cosmetic trends, over support for fertility and pregnancy to care for pelvic conditions and menopause. The typical assortment demonstrates the disconnect between where investment is coming from and going within the health and wellness sectors. Statistics show that only 2% of overall venture funding in health companies is invested in women’s health startups (Fast Company). Meanwhile, according to a recent study on the global wellness market in 2024, women are spending more of their own money on menstrual care and sexual health than any other categories of wellness products (McKinsey). It’s time for the health and wellness industry to get to know who it’s caring for — and to deliver on what they want.

Through unapologetic representation and open dialogue, rising brands led by women are building a blueprint to challenge the status quo. Nadya Okamoto, founder of the nonprofit PERIOD., began her company, August, in response to the deep-seated need for a sustainable, affirmative, and gender-inclusive period care brand. But meeting the immediate needs of people with periods is only the beginning. “I think there’s also a need to talk about overall period health — not just about period blood, but about all the related PMS symptoms too,” she affirms. And the efforts of Okamoto and others are boldly recontextualizing issues that have gone underserved. The fact that women are paying more attention to their underlying health and looking for solutions that promise long-term impact offers a mutual opportunity for brands.

Creating a caring consumer experience through visual identity and messaging to disrupt societal norms and industry conventions is an approach that can’t be overlooked. Reia, a brand that offers a modern-day solution for a widely prevalent condition, was founded on this awareness. Ariana Sopher and her co-founders were in college when they learned that 50% of post-menopausal people experience pelvic organ prolapse. And when they discovered how archaic most of the tools and medical devices used to treat the condition have remained, they committed to being part of a better reality for women. Prioritizing inclusivity and accessibility became important not only for the design of their device but across their entire consumer experience — a pursuit ThoughtMatter was proud to support. From the material and form of Reia’s pessary to the brand’s color palette and instructions for use, making the consumer feel supported was key, shared Sopher. “We want people to feel like we really thought about them every step of the way.”

For Alexandra Fine, founder of Dame, starting the dialogue to invite more people into the conversation is a powerful motivation. Dame made its name in products for pleasure, and as someone who built her career from a desire to talk about sex, Fine is committed to changing the way sexual wellness is understood. The brand also runs Dame Labs, which focuses on ‘people-centered research’, and Swell, a blog that explores ‘all things sexual wellness.’ Creating community through dialogue is something she’s seen both Dame’s products and platform empower.

The necessity of new healthcare solutions is becoming undeniable. There is a growing demand for brands that meet the needs of women, both in use and through thoughtful communication and design. Brands like PERIOD., August, REIA, and Dame embody this balance in a fashion that is intentionally bold and functionally focused. Meanwhile, innovation within the health and wellness sector is finding support at the national level. At the end of 2023, the White House announced the Initiative on Women’s Health Research, emphasizing the importance of tailored research, support, and future resources for women (Forbes). And the math adds up. Addressing the women’s health gap could add years to life for women, not to mention a better quality of life, and potentially boost the global economy by $1 trillion annually by 2040 (McKinsey).

It’s a classic case: Women deserve the same quality of care as anyone else. But this doesn’t necessarily mean the same care. Instead, women are looking for treatment options they can access, trust, and rely on. The health and wellness industry’s understanding of underserved conditions can be deepened by first-hand knowledge from the very people who are looking for ways to feel better. It’s an approach to healthcare that stands to transform the industry for us all. But for women, and others with underserved needs, it’s a state of care that’s long overdue. Because we don’t just want to live. We want to live well.

CREATIVE VISION

Celebrating the Black artists who inspire our studio’s perspective.

At ThoughtMatter, we challenge the premise that art relies on notions of beauty. Instead, we endorse the idea that it exists for a higher purpose — to provoke. Art calls us to attention and demands we take note. It cultivates compassion, conveying awareness through a unique language of ideas and emotions. Most importantly, it brings us into the stories it shares.

In our pursuit of creativity, we believe that the ability to stir feeling, challenge viewpoints, and evoke thought is imperative. Our commitment to being a studio with an artful perspective is driven by our belief in art that has something to say — especially from individuals who have been systematically silenced or have gone unheard.

Through a closer look at the art that inspires us throughout the year, join us in celebrating the perspectives of the Black artists that share our studio and how they inspire us to expand and deepen our creative practice.

THOUGHT MATTER ENTRY WAY

HEW LOCKE

Hew Locke turns a critical eye across his work to the ‘heroes’ who have inspired public monuments, and how society’s continuous evolution shifts our understanding of the power dynamics that lifted their legacies.

Informed by his Guyanese-British heritage, Locke’s own monumental creations disfigure Western history to call attention to these flawed narratives. He layers time through visual juxtapositions or by reworking pre-existing imagery, seeking to re-contextualize people who were formerly lionized.

One such example is Locke’s “Stuyvesant” (2018), a sculptural photograph of the last Dutch governor of the New Amsterdam colony. His is a name known across New York City, yet his involvement in the slave trade and antisemitism has only more recently been acknowledged.

In Locke’s recognition, Stuyvesant is presented in forbidding armor adorned with an intricate collage of skeletons and skulls. The result is a figure who is much more fearsome than revered, acknowledging the many lives unjustly harmed and too long forgotten.

LAVAR MUNROE

In fantastical landscapes of highlighter hues, Lavar Munroe converges narratives of personal, historical and mythological conception. Inspired by his upbringing in the Bahamas and travels throughout Africa, his work often expresses the conflict between a desire to escape and a longing for home — challenging curious onlookers to journey beyond the familiar.

Landing between painting and relief sculpture, “Land That I Heard Of Once in A Lullaby” (2023) depicts the experience of displacement through unexpected imagery. Recently awarded a Guggenheim, Munroe both grounds and abstracts the adversity faced by migrants seeking survival around the world.

LEBOHANG KGANYE

Though primarily a photographer and visual artist, Lebohang Kganye tells stories of home, refuge, family and identity. Born, raised, and currently based in South Africa, her work relates intimately to the enduring impact of Apartheid and the Bantustan people.

Enlisting oral tradition as source material, Kganye explores the familial history of herself and others to re-enact ideas of home and belonging. Composed of artfully collaged elements, the black and white scenes found in works such as “Never light a candle carelessly, from TellTale” (2018) and “O emetse mohala, from the Reconstruction of a Family” (2016) speak to the cruelty of a population forced to leave all they’ve known behind.

ROMÉO MIVEKANNIN

Roméo Mivekannin was trained as an architect, but notably began painting in 2019 after visiting a landmark exhibition at the Musée d’Orsay spotlighting the Black models portrayed in historic French masterpieces. In her book ‘Takedown: Art and Power in the Digital Age,’ journalist Farah Nayeri recounts the artist’s reflection on this experience. “I had an instant desire to relive the past, to put myself in those people’s place, to cross over to the other side of the canvas,” he explained. “I wanted to make the viewer confront history.”

Mivekannin’s own work pieces the past and present together through self-portraiture, replacing the faces found in colonial imagery with his own. He creates tension through converging representation: of now and then, of male and female form, of perception and reality, of a direct and subjected gaze. One such example is “Jeunes Filles Sénégalaises” (2021), which was created on fabric buried in soil to impart natural color, then illustrated with photographic and painted images that superimpose Mivekannin’s own face onto the bodies of young Senegalese women. Though visually arresting, the resulting piece of work bears many layers of intangible story. His work additionally recognizes his own family’s history as part of the royal Benin lineage, ancestors who fell from power as a result of colonizing forces.

JEAN-DAVID NKOT

Jean-David Nkot is a painter of the human condition of which “PO Box the feet story” (2019) is a striking example. Showing a diagram of a densely-populated city and its streets from above, the painting gradually reveals the foot of Africa, referencing its people working in those environments who too often go unseen.

From his native Cameroon, Nkot has delved into the exploitation of raw materials in Africa and the economic and political stakes driving these industries since 2020. More recently, his work finds focus in fields of cotton, the cultivation of which he associates with the beginnings of capitalism. His paintings express the impact this crop has had not only on humans, but the environment.

Nkot brings to light the workers who toil in the shadows. He compensates for their lack of visibility through contemporary consideration, prompting his viewers to rethink the relationships we conduct between ourselves and with the planet.

MALALA ANDRIALAVIDRAZANA

The work of Malala Andrialavidrazana is inspired by moving from one place to the next. Raised in Madagascar before settling in Paris, she interrogates the barriers and interactions of culture through both abstract and figurative depiction. In doing so, her work presents a new language of considering history while simultaneously engaging contemporary issues and developments.

Her Figures series begins with maps to trace the complex consequences of empire-building in the 19th century. Elements of photography, collage, illustration and text are brought together to form a pictorial narrative of ‘movement, space and connectivity.’ “Figures 1899, Weltverkehrs und Kolonialbesitzen” (2016) is a resounding instance: a map of the world framed and reclaimed by the creatures it was meant to hold.

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From the charted narratives of Malala Andrialavidrazana to the symbolic appropriation of Roméo Mivekannin, our founder Tom Jaffe has spent years collecting work by artists with a point of view. In surrounding our work with ideas often shied away from or seen as difficult to put into words, this art makes visible what we seek to continue to create — work that is launched by a passion for connection, fueled by purpose, and driven by the goal of a better world to share.

Amidst the artistry that fills our walls, we take note of the artists who seek to express themselves in the face of adversity, recognizing the creativity that has prevailed against injustice and oppression.

Together, our embrace of visual communication is a generous act that connects us at our core. It’s said a picture is worth a thousand words, but perhaps the true value of imagery still lies in what the artist hopes to convey.

INVITED TO THE TABLE

There’s a moment after taking the first bite of a meal when our taste receptors begin their run of show. Salt punches in at the tip of the tongue and acidity kicks in on the sides of the mouth as the bitter notes rush to the throat. As the flavors start to take hold, our reaction can often be emotional: recognition, a surprise, a sense of delight, a savory satisfaction. This is food’s universal facility, a promise that exists before function or form.

Food is a great unifier. We are born asking to eat, and throughout our lives this essential function brings us together. We arrive at table or window or counter for a first whiff of smells strange and familiar, impatient for the satisfaction ahead. In its provision, preparation and anticipation, people have eagerly converged through the ages, creating time and space for community and kinship.

These days, the pace of life often leads us to reach for our food — from restaurants and premade services to markets and grocery shelves. Whether through a comforting readymade recipe, a new eatery featuring less traveled cuisine, or a global ingredient found locally, these offerings provide exciting opportunity. The branding of food is a powerful force when it speaks to an individual so deeply that it is possible to see a reflection of themselves; an extension of their identity, personality, or needs. A new taste or recommendation becomes an invitation to understand who someone is and where they come from.

In many of its favored forms, food is steeped with nostalgia. From the salt or sugar overload of a childhood treat to the improvised meals of adolescent living, we gather a treasure trove of timeless flavors as we move through life. Recreating a memorable dish is a way to travel across time and place, often finding form as the traditions and heirloom recipes a family or community passes down.

Yet the meaning of food can evolve, especially at the personal level. For first-generation Americans, individuals born to one or more parent coming to the US from abroad, a unique existence between cultures is exemplified in the convergence of traditions and flavors. Fragrant lunch boxes full of ingredients found beyond the typical grocery store shelves can be isolating, while American childhood food traditions might feel foreign growing up in a multicultural home.

One such example is Kolkata Chai, founded and run on New York City’s Lower East Side by two first-generation Indian American brothers. Across South Asia, sipping chai is a ritual found routinely in family homes, but also in tea shops and along bustling streets. It’s a cultural mainstay familiar across the diaspora, often paired with shared company and snacks. Inspired by this awareness, Ayan and Ani Sanyal began the café with a simple idea: “How do we extend the authenticity, respect and tradition behind a cup of masala chai to NYC?”

With bold, colorful branding and innovative offerings like seasonal soft serve and oat milk variations, Kolkata Chai is not inauthentic but rather expansively inspired. Creating a brand experience true to a multicultural lived experience has brought a timeless drink to new tastebuds. What remains consistent is what draws crowds of caffeine and culture lovers alike — the warm welcome of ginger, cardamom, black tea and milk.

In brick and mortar and beyond, food brands are embracing this fusion of cultures and cuisines with growing momentum. In 2023, Food Business News predicts the rise of ‘mosaic’ cooking, the continued convergence of regional and global flavors. Autobiographical diaspora cooking, another approach in focus, refers to chefs bringing together American foods with heritage recipes.

The diversity and adaptation embodied by first-generation and multicultural American identity is inspiring new ways to expand our palettes. Brands like Omsom, which offers a full spectrum of pantry starters for Asian dishes, and Diaspora Co., a fair-trade spice company, create ethical access for consumers to make beloved or discovered dishes their own. Both also pair iconic flavors with equally bold brand expression and visual representation across platforms, embracing their positioning by challenging stereotypes around food and its origins.

Food is a way to show appreciation for the culture and traditions of others. When we are invited to such a meal, we step beyond our own experience with an innate curiosity that’s often obscured. Eating together lets us experience stories that extend far beyond one place or person. Being offered a seat at the table, a phrase today imbued with contended meaning, is remembered around a meal as a humanizing gesture of acceptance and good will. There is something immeasurable to value in the everyday actions we engage in ritually and often choose to share. Through food we celebrate the beauty of living together while embracing our differences, and the expansive possibility of continuing to open the door.

A META-FREE YEAR IN REVIEW

HOW AN EXPERIMENT IN CUTTING TIES CONTRIBUTED TO OUR STRONGEST YEAR YET

Why are we here? When we asked ourselves that question, it wasn’t out of existential pandemic-induced dread but out of plain, old-fashioned curiosity.

Facebook and Instagram, the “here” in this scenario, were platforms we’d participated on since the inception of our studio because, well, weren’t we supposed to?

As a business, especially a creative one, it’s where we were meant to showcase our design chops, grow our brand, connect with our community, generate new business, and show people who we really are. Right?

Throughout the years, as a small independent studio we spent valuable hours creating for and experimenting with these platforms. We learned a lot, developing content we certainly were proud of. But at what cost? Or perhaps more interestingly, for what value?

Yes, to a degree you can measure how much impact your social game has on your business with the same KPIs that it seems everyone uses, but how can you really measure success without a good old A/B test. We’ve had years of A’s, in 2022 it was time for a B.

“We’re going on a learning journey,” we wrote, “and you are all invited.” With that, we stepped back from Instagram and Facebook with an invitation: Not to join our pause on participating with these platforms, but to follow us as we shifted our attention elsewhere.

We value community and have dedicated ourselves to working with organizations who do the same. We wanted to take a year to explore how we could better prioritize community building over content creation, while having the clarity and time to objectively observe how these platforms continued to grow and evolve. And that’s exactly what we did.

January 11th, 2022 was the last time we posted anything on Instagram or Facebook. And what a year it’s been.

HERE’S WHAT DIDN’T HAPPEN:

· we didn’t lose business (in fact, quite the opposite)

· we didn’t lose client trust (we heard zero criticism about the decision from our wonderful client roster and, better yet, worked on several social strategies for them)

· we didn’t lose followers (we gained them)

HERE’S WHAT DID:

· we explored Web3 and created identities for two of the biggest brands in that space

WORLD OF WOMEN

· we found community, a bountiful source of prospective work and meaningful engagement on LinkedIn

· we gave our team room to breathe and focus on client work and other internal projects (like commissioning Ukranian designers to create posters about the war that ended up at the Met, and designing our own poster as a call to action and ode to our hometown, New York City.)

UKRAINE POSTERS AT THE MET

“AN ODE TO NYC” POSTER

· we invested in making noise for music education, working with S’Cool Sounds and Mama Foundation to ensure young people had access to all that music has to offer

S’COOL SOUNDS

MAMA FOUNDATION FOR THE ARTS

· we created our own new platform AfterThought as means of investing in a consequential future for creativity through gatherings that explore the issues impacting creative life and work

THOUGHT MATTER MANAGING PARTNER JESSIE MCGUIRE AT OUR FIRST AFTERTHOUGHT EVENT

As the year comes to a close, we took a step back and asked ourselves, what should 2023 look like? Do we continue doing what we’ve been doing this past year? Was our Meta sabbatical just long enough for us to contribute to the platform again? And if so, for what purpose?

Here’s what we decided:

We’re jumping back into content creation for social media, but on our own terms. In the spirit of AfterThought, we’re reimagining how these platforms are traditionally used, and instead of leveraging them to generate awareness and clout, we’ll be using Instagram as a tool for contribution.

How? We’re busy building out a new content studio where, with the young design community in mind, the focus will be developing knowledge-sharing resources, inspiration and more. We won’t be on the ‘gram bragging about our latest work (for that, go to our website; it’s terrific), but rather sharing our knowledge and perspective to hopefully influence the future of design for the better. We’re in an industry controlled by long-established gatekeepers who for years have shaped and held the keys to the pathways into design. We plan to change that by continuing to open our doors, both IRL and virtually, to help young creative people better understand how and why they can and should design their careers in their own unique ways.

We’re ready for another experiment. Hope you’ll join us once more. See you in 2023!

CREATING CONNECTION ACROSS DIFFERENCE

Looking for images of resistance and resilience? Open any digital screen of your choosing these days and you’re likely to find a full spectrum of opinions being fiercely shared. Whether interacting online or in person, we are met with the sights and sounds of opposition so incessantly they begin to blur into white noise. This is a time of passion and polarization, with global events and tragedies to national ideological trends raising alarm daily as each side tries to make their points as loudly as possible. Tuning out the conflict is appealing yet unrealistic and turning away is a futile pursuit.

Meanwhile, diversity is on an upwards trajectory. In America, the rising force of Gen Z will be majority non-white by 2026, the most racially and ethnically represented generation yet. According to the US Censure Bureau, more than 42% percent of the American population is now represented by groups other than non-Hispanic whites, a 12% increase over just the past two decades.

Surrounded by differences of thought and image, hurtling forward at the speed of technology, we are witnessing an inevitable evolution towards digital and physical interconnectivity. Yet at the same time we are coming up for air to face the most critical issues of survival the world has ever seen. The challenge is timeless, making our need to embrace the opportunity for collective impact more critical than ever.

Ultimately, the impact of this cultural transformation won’t be as much about the numbers as it will be about the broader extent of our experience — our stories and ability to share and engage them. Whether it’s within the workplace or through creative collaboration, we are seeing the first ripples of this shift in greater efforts to consider inclusivity and representation. Thought leaders and change makers in every industry are coming forward to emphasize the important of bringing new perspectives into play. Meanwhile, intersectional brands and organizations, especially across creativity and social impact, are building new foundations based on the convergence of diverse points of view. While not without challenge, the resonance of these projects is drawing visible traction. Hike Clerb, an LA-based organization, was formed as a radical solution to the lack of POC representation in the outdoors and as a way for people to heal together in nature. Similarly, queer and South Asian female-founded cookware brand Our Place was built around the “transformative power in uplifting the differences in how people cook and eat together.”

As the next wave approaching adulthood, Gen Z is proving it is up for the challenge of bringing together the seemingly disparate. From social media to city streets, Gen Zers are pushing the limits of current frameworks with unapologetic authenticity. Unrelenting in their pursuit of the truth, there is little they are not willing to upend to create space for their identities and ideas.

Within and beyond this demographic is the growing presence of first-generation Americans. Most commonly defined as the children born to at least one parent who came to the United States from abroad, these are citizens of change with deep ties to both the immigrant experience and American legacy. First-generation Americans often live under the radar, a demographic most often without visible or cultural identifiers to fully reveal their unique positioning. Instead, they are united through a connection to two places (or more) at a time, and a recognition of this liminality in each other.

Having grown up in a world that came without a cultural handbook, first-generation Americans are experts at navigating the nuances of social behavior. Forming their understanding between the cultures of their residence and origins, these individuals have an inherent capacity for empathy. From a young age they learn to consider the context and viewpoints of others, and though they recognize the value of tradition and sacrifice, they are driven to surpass their parents’ achievements by redefining success in their own words. Resoundingly, they move through life with a worldly conscience, extending the benefit of doubt, a contextual imagination, and a bridge of understanding even when the experience of others does not ascribe to their own. When you know the feeling of standing alone, you offer belonging wherever you go.

America continues to see more immigrants arrive each year than any other country in the world. Accordingly, first-generation Americans are growing in both social presence and numbers. The Migrant Policy Institute recorded more than 18 million people under age 18 living with at least one immigrant parent as of 2021, an increase of 120% since 1990. The diversity of their experience is finding representation from standup comedy and film to brand identity and politics.

At a time of significant divisiveness in America, there is deep value in looking to the knowledge these perspectives hold. Empathy and understanding are the litmus tests of civilizations old and new, and looking outwards with an open mind empowers us to see ourselves with greater clarity.

First-generation American identity is not monolithic. In the flavors of a simple heritage recipe or the steadfast values of a family standing strong beyond familiarity lies an incredible capacity for bridging barriers, a desire to seek belonging in new forms, and a deep resilience for finding a way forward.

As we inevitably find ourselves working and coexisting increasing proximity to people who live and think differently than us, we can look to those who forge awareness into empathetic connection daily to find the frameworks of our future. While our differences may define us, creating new meaning by connecting to understand is essential to our individual and collective success as cohabitants of many moving worlds.

MOST PEOPLE HAVE NOT HAD A BOSS WHO LOOKS LIKE ME

I look like the woman at the laundromat. I look like the waitstaff at your corporate function. You might look at your home or office cleaning staff and see my reflection. I look like the front cover of the New York Times. A mother squeezed into a photo of migrants crossing the border.

When I started at ThoughtMatter full-time in 2018 after years of being a contractor, I looked like a young woman from what former president Donald Trump called a “shithole country”. While I was learning how to use my keycard and finding the best lunch spots in my new work neighborhood, my birth country was thrust into the cultural conversation. The reality of being born in El Salvador, a small, historically poor, Central American country, is that I look like many things — an executive or leader typically not being one of them.

JESSIE MCGUIRE, THOUGHT MATTER MANAGING PARTNER

As the newly-named Managing Partner of an award-winning, New York City design studio, why would I lead with what I look like? I’ve achieved this accomplishment through hard work, resilience, talent, education and dedication, yet I’m stuck with the label of being “exceptional” based on how I look. It’s more comfortable that way. More comfortable for everyone but me.

Being “exceptional” minimizes the roadblocks, racist comments and unconscious bias that the circumstances of my birth and the way I look have forced me to tackle. Being “exceptional” means people asking why it matters that I am a five-foot (on a good day), Salvadoran-American with a husky, opinionated voice? The answer, storytelling.

Many years ago, I saw a video of a prominent graphic designer taking the piss out of storytelling. I watched as a designer said that now everyone thinks they are a storyteller, even roller coaster designers. He was having fun at the expense of the design industry. His message: “Don’t take yourself so seriously.”

I bought into it. I vowed to never call myself a storyteller again. I was wrong.

Stories matter. The people telling these stories matter even more. Stories celebrate, inspire and clarify. Stories are affirming to those outside the dominant narrative and help turn condemnation for otherness into celebration.

Over the years at ThoughtMatter, stories like mine have helped inform our brand-building work with THINX, orgs like NKG Pace and communities in Downtown Staten Island. They are reflected in everything from our redesign of the Constitution for a new generation to protest posters we created for the Women’s March. I have also carved out a leadership role for myself amid our Founder’s assurances, “Jessie this is your studio. You are running it every day, do it your way.” To make those words official, I put together a proposal to be a partner. I searched every inch of the internet. The young, brown, adopted girl inside me, conditioned to question what’s real and what’s temporary, wondered if it was possible. Could I really be a partner? Imposter syndrome reared its ugly head. Why did I want to be a partner in a business I was already running?

I was raised in white spaces, but I am not white. In fact, I wrote an entire essay about it to get into grad school. It was fun and flirty, involved colorful brand references and got me into the MPS of Branding program at SVA. That was over a decade ago. Since that cute little essay, I have seen this country fracture along race lines, I’ve seen folks finally opening their eyes to what has been here since our founding. A bias, unconscious or conscious, against anyone who is not white. I realize it is important to name what is many times uncomfortable to discuss.

I have never had a boss who looks like me.

I’ve had a number of female mentors and leaders, but I have never had a mentor, boss or CEO who was not white or white-presenting. This matters because we become the stories we tell ourselves, as well as the stories we are told. Stories like mine can help empower a startup, organization or global corporation by ensuring such experiences are embodied in its brand.

As Managing Partner of ThoughtMatter, I am committed to telling a new story. An ever-evolving story where having a boss that looks like me is exceptionally unexceptional. I will do this with a narrative centered around the values below.

Be uncomfortable, do better.

Talented creatives need someone who is responsible for day-to-day decisions, and at ThoughtMatter that person is now me. I’m finding and defining my leadership style and voice, but I’m not the only one who has work to do. That means an end to interviews where prospects stand up when someone else enters the room but stay seated for me. No more new hires asking when they can have face time with the boss during our one-on-ones. No more vendors and clients assuming someone else has the final word. Together, we’re working to change these perceptions. We’re getting uncomfortable to get better.

Center impact and accountability.

When I attend an industry conference at a banquet hall, I go to great lengths to avoid wearing all black and having to tell people, “Sorry, I don’t work here.” Which has happened more times than I can count. What this exchange makes clear is that I’m not supposed to be at the table, in the room or at the event unless I am serving them. The truth is I am where I am today because I have always prioritized other people’s comfort at my own expense. I now have the platform, power and influence to be honest about impact and discuss accountability. This is ongoing work at ThoughtMatter and as partner, I am using my power and influence to keep us moving forward.

Making a difference is measurable.

Years of disappointments in championing diversity has taught me that making a difference is measurable. Good intentions are not. If someone says they want to hire a diverse team or support diverse voices, but everyone on their team or in power looks the same, then what they are saying is just words. I will continue to work every day at ThoughtMatter to make measurable progress. We believe in the power of design to make a positive difference in people’s lives and use our impact to hold ourselves to it.

I love being part of the design industry, graphic design specifically. My bookshelves are adorned with what feels like every Steven Heller book out there. I have Milton Glaser posters, stickers, buttons and I should admit I have posters and ephemera by most of the AIGA medalists over the last 20 years. I fangirl over the Design Matters and Clever podcasts. I go into the Rizzoli bookstore monthly to flip through Swiss and European design books. I know the late 90s and early aughts have shaped my aesthetic, like my love for platform shoes, and a piece of me will always be in awe of design’s power, influence and ability to shape the world around us.

But for all my love and adoration, the graphic design industry has not given many reflections of my lived experience in return. I now realize, like the clip clap of my chunky, decades-old platform sandals, it’s time to move forward and look for stronger support for my story (and my ankles).

With my new title of Managing Partner, I plan to honor design’s past, while adamantly and relentlessly pushing for progress.

The next time you see me at an industry event or come in for a visit, remember that I don’t look like what society has told us a boss looks like, but I am an equal partner. I am on a mission to show the industry and beyond that the top of the org chart should and can look like the world we live in. Full of people in all shapes, sizes, ages, colors, abilities, economic statuses and lived experiences, no matter how short, brown and loud.